Do you or a relative need extra support during a power cut?

Power cuts don’t happen very often but if the electricity network is damaged or develops a fault it’s our job to get your power back on. Our engineers will work around the clock 24/7 to restore your power as quickly and as safely as possible.

To give you peace of mind, if you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut. For more information - check out UK Power Networks Site

Who can receive extra support?

If you rely on medical equipment

If you have refrigerated medicines

If you have a serious or chronic illness

If you have a disability

If you or someone you care for is living with dementia 

If you are of pensionable age

If you have children under five in your household

If you need extra support for a short time period (e.g. If you are recovering from medical treatment)


What help should I expect to get?

A priority number that you can call 24 hours a day

A dedicated team who will contact you to keep you updated during a power cut

Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated

In certain scenarios we may also offer a free hotel overnight and transport to the hotel

By Anne Henderson on January 9th, 2018